Privacy Policy

1. Introduction

Migrate365 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Migrate365, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for a free trial or create an account
• Subscribe to our services through Azure Marketplace
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website

This information may include:

• Name and contact information (email address, phone number)
• Company name and size
• Job title and professional information
• Account credentials (username, password)
• Payment and billing information (processed by third-party payment providers)
• Microsoft 365 tenant information and credentials (for migration services)

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referral source and exit pages
• Cookies and similar tracking technologies

2.3 Migration Data

During migration operations, we temporarily process:

• Email messages, calendars, and contacts
• SharePoint and OneDrive documents
• Microsoft Teams data
• Azure Active Directory information

Important: We do not store customer migration data. All data is transferred directly between source and destination tenants and is only temporarily cached in memory during the migration process.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our migration services
• Process your trial registrations and service subscriptions
• Manage your account and provide customer support
• Send you technical notices, updates, and security alerts
• Respond to your inquiries and fulfill your requests
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Process payments and prevent fraud

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with third-party service providers who assist us in operating our platform:

• Cloud infrastructure providers (Microsoft Azure)
• Payment processors and billing services
• Email service providers
• Analytics and monitoring services (Google reCAPTCHA)
• Customer support platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

5. Data Security

We implement industry-standard security measures to protect your information:

• Data encryption in transit (TLS/SSL) and at rest
• Secure authentication with two-factor authentication (2FA)
• Regular security audits and vulnerability assessments
• Access controls and audit logging
• Employee training on data protection and security
• Compliance with SOC 2 and industry standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• For backup and disaster recovery purposes

Migration Data: Temporary migration data is deleted immediately upon completion of the migration process or within 24 hours, whichever comes first.

Account Data: Upon account deletion, your personal information is typically deleted within 30 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Understand how you use our services
• Improve user experience and performance
• Provide security and prevent fraud
• Deliver relevant content and advertisements

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Authenticate users and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.

9. Third-Party Services

Our services integrate with third-party platforms:

• Microsoft Azure: Cloud infrastructure and Azure Marketplace
• Microsoft 365: Source and destination environments for migrations
• Google reCAPTCHA: Spam and bot protection

These third-party services have their own privacy policies. We encourage you to review their policies before providing any information to them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Compliance with EU-US Privacy Shield framework (where applicable)
• Data processing agreements with service providers
• Regional data centers to minimize cross-border transfers

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: To provide our services to you
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and certain data processing activities
• Legal Obligation: To comply with applicable laws and regulations

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: